What Others Are Saying About Our Training
Handling the Inquiry
"Emphasis on being prepared for the close - not winging it. Having specific things 'scripted' but with variations."
- P. Edwards
"The format is great because if you miss something you can go back and confirm understanding."
- E. Broberg
The STAR Workshop
"I definitely enjoyed hearing the audio portions of this training... it makes understanding the concepts much easier, hearing them being put into practice. In fact, during my training I received a reservation call & tried out the top, middle, and bottom rate quoting technique - well... I booked someone on our concierge level just by describing the amenities of that room type first & didn't even have to quote the standard room rate! WOW!"
"Most hotel training you find, is the 'jist' of it. This actually gave you examples, and what to do vs what not to do. I really liked the quiz at the end. This helps to know, and you can go back and read it again if necessary."
"The training was easy to follow, methodical and repetative without being redundant. It offered an adaquate number of examples and suggestions to execute the processes presented."