Hospitality & Hotel Training Courses Online

Mystery Shopping Calls: Franchise Call Center

Mystery Shopping Calls, or Quality Assurance Calls, provide an important assessment of how your franchiser's call center is handling reservation calls for your hotel.

  • Are the appropriate rates being quoted for a given day?
  • Are efforts being made to save a reservation if rate seems to be a concern to the caller?
  • If there is rate resistance is the reservation being directed to a local, corporately owned, hotel?
  • Are the agents "asking for the sale?"

Send us an e-mail requesting a complimentary shop and we will be happy to do one for you.