Mystery Shopping Calls: Franchise Call Center
Mystery Shopping Calls, or Quality Assurance Calls, provide an important assessment of how your franchiser's call center is handling reservation calls for your hotel.
- Are the appropriate rates being quoted for a given day?
- Are efforts being made to save a reservation if rate seems to be a concern to the caller?
- If there is rate resistance is the reservation being directed to a local, corporately owned, hotel?
- Are the agents "asking for the sale?"
Send us an e-mail requesting a complimentary shop and we will be happy to do one for you.