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Mystery Shopping Calls: Reservations

Mystery Shopping Calls, or Quality Assurance Calls, provide an important assessment of your staffs' efforts, (reservations, front desk, night audit) in maximizing any and all potential room revenue when taking a reservation call. They may be well trained and have a great deal of experience but are they performing to the best of their abilities on each and every call.

In addition, these calls can also be used to shop your competitors. There are several reasons for doing these calls:

  • Are they outselling you?
  • Determine the skill level of a potential new hire.
  • Understand the room rates being quoted for particular dates at certain times of the year.
  • What are they saying, if anything, about your hotel when it is mentioned as a possible competitor?

Send us an e-mail requesting a complimentary shop and we will be happy to do one for you.