Hospitality & Hotel Training Courses Online

Mystery Shopping Calls: Voice Reservation Service

Mystery Shopping Calls, or Quality Assurance Calls, provide an important assessment of how your call center or voice reservation service provider is handling reservation calls for your hotel.

  • Are the appropriate rates being quoted for a given day?
  • Are efforts being made to save a reservation if rate seems to be a concern to the caller?
  • Are the agents "asking for the sale?"
  • How are they handling a "no thanks" type of caller response?

Send us an e-mail requesting a complimentary shop and we will be happy to do one for you.